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Upcoming Event

 

May Lunch and Learn
 

cOLOriNg OUtsiDe tHe LiNes!

Creating a Superior Client Experience

presented by:
Jeff Tobe, CSP

Wednesday, May 14, 2008 - 11:15 a.m. to 1:00 p.m.

Grand Concourse Board Room, Station Square

 

Click to register online with PayPal or a major credit card

 

This high-energy, participatory, humorous session has received outstanding reviews from diverse business professionals around the world. Jeff Tobe, CSP challenges you to step outside your comfort zone in positioning yourself more creatively than ever before. He provides the insight you require to give yourself the ‘competitive edge’ for which we all strive in connecting with the most important resource—the HUMAN resource!

To be effective in today’s marketplace, you must be creative and innovative in our communication and in our innovative problem solving. Actually, professional coaches must stay ahead of the marketplace. Everyone is creative when it comes to change, each time they question the ‘norm’ and they force themselves to look at your client’s experience from a different perspective. Coloring Outside the Lines helps participants effectively use their innate creativity to their benefit in both their professional and personal lives.

What makes you different than anyone else out there? Attendees tackle the issues of VALUE vs. THE PERCEIVED COST of being a part of your team. Tobe offers techniques to getting ‘internal’ and ‘external’ clients to buy into your innovative ideas when you do develop them. He addresses the concept of seeing the world through their eyes—from their perspective! Most important, his sessions are upbeat, interactive and FUN!

Join Jeff to learn:

  • How to spark innovative thinking—in yourself and others

  • How to re-define the challenges we face every day as a coach

  • Motives for being more creative in your professional and personal life

  • Techniques to effectively create an unforgettable and effective client experience

  • How to challenge your existing “boundaries” when it comes to communicating with your team

  • How to see the world through your internal and external clients’ filters no matter their background

  • How to give yourself an Alternative Solution Kick when you think you have the right answer


About the Speaker
Certified Speaking Professional, Jeff Tobe’s credentials are impressive. Insider Magazine recently dubbed him “The Guru of Creativity” and readers of Convention & Meetings Magazine recently chose him as one of the top 15 speakers in North America. Tobe has earned this reputation through his trademark presentations, “Coloring Outside the Lines™”.

Tobe is one of the most dynamic speakers in the industry as attested to by clients including the IRS, The US Department of Defense, the EPA and Pepsi Cola International. He prides himself on presenting up-to-the-minute, cutting edge material as it relates to creative thinking and to customer service.

Jeff is the Primary Colorer at Coloring Outside the Lines. He believes in the power of creativity to manage the change that is inevitable with innovation and to look at the client’s EXPERIENCE from an entirely new perspective. He helps participants not only to cope with transition, but to creatively embrace and thrive from it. He teaches organizations that to grow, and increase their bottom line, they must first implement strategies that have a fresh approach.

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Meeting Agenda

Date: May 14, 2008
Location: Station Square, Grand Concourse (Board Room)
11:15 - 11:30 Registration & Networking
11:30 - 11:45 Lunch
11:45 - 12:00 Announcements & Introductions
12:00 - 1:00 Featured Program

Cost

Pre-registration (by 5:00 PM on Friday, May 9, 2008)

Members: $30

Non-members: $50

After May 9

Members $40

Non-members $60

 

To Register


Click to register online with PayPal or a major credit card


Otherwise, send a check for the appropriate fee (payable to "PCA") to: PCA, c/o Roberta Rollings, 241 Patterson Road, Bethel Park, PA 15102. Your check MUST arrive by Friday, May 14, 2008 to qualify for the pre-registration rate.

In the memo section of your check, indicate your choice for lunch (Lemon Chicken or Brown Derby Cobb Salad).

(Note: If you don't specify a lunch choice, you will automatically get the Lemon Chicken selection.)
 

 

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